DELTA Mobiel customers will soon be able to view and manage their plan in the MijnDELTA app. That makes things easier: DELTA customers already use the app to manage their internet, TV and landline services. Customers with multiple DELTA services no longer need to switch between apps.
DELTA is taking this step because many customers have said they want to manage all their DELTA subscriptions in one app. At the same time, DELTA is moving DELTA Mobiel to a new customer system. This lays the foundation for a better customer experience, bringing services, bills and account details together in one place.
A clearer bill
The bill is also getting a new, clearer layout. Charges for usage outside your plan will now appear on your next bill, up to the billing date, instead of a month later.
Adding to a DELTA account
To show up in the MijnDELTA app, the mobile plan must be added to a DELTA account. For a large share of customers, DELTA does this automatically. Other customers will need to add it themselves.
Every customer will receive a personal message explaining what applies to them. Customers who don't add their plan right away can still do so later.
Starting November 23
From November 18 through 23, DELTA will transfer mobile plan data to the new customer system. During this period, customers will not be able to change their mobile plan details. Starting November 23, DELTA Mobiel customers will use the updated MijnDELTA app.
All information about the move to one app is available in Dutch at delta.nl/nieuweapp.
