DELTA focuses on digital customer service and two regional stores

DELTA customers are increasingly managing their accounts and services digitally, through chat, by phone, or via the My DELTA app. As a result, DELTA will consolidate its retail presence into two stores serving a regional function, located in Middelburg and Naaldwijk. DELTA plans to close its stores in Goes, Terneuzen, and Schiedam effective January 1, 2027.

Customers want fast, flexible access to customer service, whenever it suits them and without having to travel. DELTA is therefore focusing on optimizing customer service through digital channels. Customer service is also available by phone every day from 9:00 a.m. to 9:00 p.m., with average wait times remaining under one minute so far this year. Through the My DELTA app, customers can update their personal information, view their bills, and make changes to their subscriptions.

Digital channels are becoming the preferred choice for a growing number of customers. This trend is also reflected in store traffic: the number of visitors to the Terneuzen, Goes, and Schiedam locations is too low to justify keeping these stores open. The stores in Middelburg and Naaldwijk, located in DELTA's core service areas of Zeeland and Westland, will remain open.

Customer services will remain unaffected: internet, TV, and phone services will continue to operate as usual. Customers who need to return or pick up equipment can do so at a PostNL service point.