DELTA Fiber offers the best broadband network in the province of Zeeland. It has also secured a leading position in South Holland and Overijssel. This is the conclusion of Connect Magazine's annual survey conducted by benchmark organization umlaut, part of Accenture, into the quality of broadband networks around the world. In addition, DELTA's customers rate its customer service in the fourth quarter of 2022 at 8.8 in the Provider Monitor of the Consumentenbond, which means that DELTA has the highest rated customer service of all Dutch internet providers.
DELTA scored the best rating in the three provinces mentioned before in terms of download speed, upload speed and stability, among other aspects. Hakan Ekmen, CEO Telecommunication at umlaut: “As a regional player, DELTA Fiber has shown the best results in three provinces. In addition, the high scores for stability are excellent news for Dutch customers.”
“We have the clear ambition to offer the best customer service in terms of accessibility and service. We believe that we can make a difference with high accessibility and the right attention to customers and employees,” says Ferry Monsma, Director of Customer Service at DELTA. “That is why we are fully committed to our employees’ personal development, combined with the ultimate willingness to help our customers. This is a great reward for our customer service team, who work hard every day to make the difference for our customers.”
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DELTA Fiber is one of the fastest growing optical fibre companies in the Netherlands. The network of DELTA Fiber already reaches over 1.3 million households and businesses and this number grows by 8,000 optical fibre connections per week. DELTA Fiber has the ambition to provide fast internet access to as many households and businesses as possible and to grow to 2 million connections in 2025. DELTA Fiber is owned by investment companies EQT and Stonepeak. Under its brands DELTA and Caiway, the company offers internet with gigabit speeds, interactive TV and fixed and mobile telephony to both consumers and businesses. DELTA Fiber employs over 1,200 people.